Rose St Louis joins Canada Life as chief customer officer

Rose St Louis will join Canada Life in the new role of chief customer officer in July, having departed Scottish Widows (part of Lloyds Banking Group) in early 2026 after five years.

St Louis (pictured) will oversee key engagement functions and ensure a seamless, consistent experience for customers and their adviser partners, the business said in a release.

She was prevoiusly protection director at Scottish Widows and the CEO of Cavendish Online, a protection business. Prior to this, she held senior distribution and commercial roles at KPMG and Zurich Insurance.

Sean Christian has also been permanently appointed as chief operating officer alongside his existing role as managing director, wealth, with immediate effect. He has served as interim chief operating officer since June 2025.

Emma Watkins, chief executive, Canada Life UK, said: “Rose and Sean’s appointments reflect our absolute commitment to putting customers first, always.

“Together, these roles will help ensure that every decision we make, and every step we take as an organisation, is driven by what is right for our customers, today and for the long term.”